With the sole intention of providing constructive
criticism, I cannot help but notice a level of inconsistency present in the customization process. I very much assume that the Customisation account is handled by multiple volunteers in addition to their other (preferred) activities, and am deeply aware that such requests are subject only to the imagination and often require judgment calls on behalf of that volunteer, and I fully understand the difficulty in maintaining a clear SOP across an often-shifting team; I think we all get that, and afford appropriate slack. But it's still a fair source of confusion when what is/isn't possible seems to vary on the date, or who picks up the request, or given how many times different players end up with different responses.
While a few
things have been consistent across the years, like no customisation of sigils/forged goods/BM swords, (Though I have personally seen an exception on BM swords, too) there seem to be a great many things that haven't been, and it's frustrating to get a straight answer from Customisations at times, especially when we have requests denied and know someone else who was allowed that particular customisation already. (And especially if they got it recently
) Sometimes it's hard not to argue with the Customisations reps, and
sometimes it's hard not to just wait a week or two and ask again to see if
you get the same answer.
A few specific examples I've seen approved sometimes and denied others:
- Can talisman set items be customized in description?
- Can talisman set items be made to reset to a private house/ship?
- Can we change the base item name?
- Can items be made to OPEN/CLOSE?
- Can we combine artefacts? (This was recently put to rest, but still a good example over the years.)
Now obviously we'd love a HELP file with an exhaustive, updated list of what can and cannot be done in every instance, or what can/can't be done in certain instances and why. If that's possible, that'd be great; you'd get heaps of praise for that. But even if it was just a memo that was hammered out and circulated between Admin/Garden members that more clearly defined these things, that could go a long way to ease the confusion and misgivings that sometimes surround the process as those rules/restrictions/judgements were handed down more consistently across the board.
I completely understand that this will never be a cut-and-dry topic, but hopefully it doesn't have to feel like playing roulette any time you have an unusual request.