Hey guys! I'm really hoping someone will be able to assist me.
When I go to Achaea.com and click Play Now to bring the client up, it doesn't allow me to log in to any of my characters. The Sign In pops up, and I'll type my information in, and when I hit enter it disappears and reappears with the name filled in but password missing. On the client itself reads the text, "Connection has been closed. Click here to reconnect."
I thought for hours yesterday that I was inputting the incorrect password, but that is not the case, as I can log in through the client without issue on my girlfriend's computer. When I try on my own, nothing is said about the password being wrong, and when I do log in through different means, it doesn't have the usual, "There have been 3 failed attempts to log in to your character," as you might imagine it would. So the login is not going through at all, and it's basically just refreshing each time.
I cleared my cache and my browser completely, and even downloaded a second web browser which I then updated with the highest level of Adobe Flash and Java, in case that was the issue. Neither browsers work. I also went into the different types of browsers offered by the website, including the HTML5 and Flash clients in-browser. Neither work.
Please, if you could assist me with this, I'd truly be grateful. So far, I have only received stock, automatic responses to my e-mails to Support. Thank you in advance.