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Comments
The change to the Veil completely killed that; the Veil went from a defensive artifact to an offensive utility artifact with no defensive properties at all. If you're not interested in the offensive power, that is a straight up 100-0 nerf.
The Gem, on the other hand, didn't have that complete switch. It has a reduced level of functionality, sure, but it still serves the same basic purpose.
That's a huge difference, imo. The Gem is "You bought an SoA and they reduced the proc rate". The Veil is "You bought an SoA and they turned it into a minipet."
Feel free to ignore me.
I really don't care if gem gets full refund or not. I want to know for sure if it'll get anything as appealing as veil, or if it's going to stay as is for the same price, effectively a massive decrease in power for no equivalent in cost.
Same with WoW. If all of a sudden my class got redone and doesn't play like it used to anymore. I'm not gonna ask for a refund of all the subscription money spent on that character from the past 2-3 years.
That post makes you sound extremely entitled. </quote>
I believe when you are a paying customer you are entitled to a certain level of customer service, yes.
<quote>Antidas says:
I would argue that in doing so they motivate you to spend more money </quote>
I agree fully.
In fact when I wrote the Garden I told them exactly what I would spend the 400credits on, plus a 100 additional credits to buy a 500cr artefact, they said 'no'. In their original post they told the veil owners they could work out a refund if they were going to buy something else. I didn't ask for simply a straight refund, I asked for the gem to put 400cr towards the purchase of another item.
The way they handled this, made me feel very disregarded. The past 3 interactions I've had with the garden made me feel completely un-valued as a customer.
I know you can't please everyone. Good customer service says 'you can't please everyone but when you can't, try to ease the pain a little.' I'm not receiving good customer service. Are you? Is it just me who has been sensing this decline?
There are plenty of other worlds out there. Why would I want to continue spending my money in one that doesn't appreciate the fact they have me as a customer?
<quote>
Tahquil says:
It's more, you buy the TV from Walmart, you use it for a year then suddenly you can only use it for 10 minutes at a time until it shuts off. If you can return it just depends on the amount of time the warranty is listed as.
</quote>
Actually, it's more like, you and a buddy by a TV from Walmart. He buys the 62" and you buy the 32". We use it for a year, and then suddenly his becomes a bunny, and mine will only show Telemundo. So we go back to Walmart and they say to him 'here's a full refund, would you like to buy our newer TV?' and to me they say 'meh, we'll give you 60% of your purchase cost.' to which I reply 'can I trade it in for a bigger screen for more credit?' and they say 'no, go away.'
That's how it felt anyway.
At a certain point, yeah, all of this is entitled whining. We should all be happy with what we get and take it, OR if we can't stand the heat, get out of the kitchen.
I'm trying to voice my disatisfaction to give IRE the chance to save me as a customer. I'm hoping they are not relying on any addiction, or the 'but I've invested so much into this character' attitude to compel me to remain as an unsatisfied customer.
And no, this one tiny issue isn't enough to bother me. It's been a succession of events over a period of years. Maybe I'm alone. I just feel like the garden does things like this without considering the impact on the customer or listening to our feedback.
In my job, when I am about to enact a change I consider 'how upset is this going to make everyone?' And if I misjudge the level of customer satisfaction and there's a big backlash, I could lose my job.
I'm giving backlash. I first tried respectful emails, explaining where I stand. Now I'm asking the forums if I'm alone on this.
It appears I'm not 100% alone, and that's reassuring.
-Rane
Like I say to people in WoW who pose this argument, the only thing you're entitled to is the things you pay for. In this case, it is the gem that you paid for, which you got. You're not entitled to anything more than that, sorry. Regardless of how you think, that is the reality of it. That is what the point of Atalkez's post was.
You should probably read the huge post Nicola made when she announced the changes, before trying to attack them in this kind of way. This kind of attitude helps nobody, including yourself.
I have always worked in customer service and hospitality and this is 100% to be expected and not crazy.
The point where you kinda lost me was when you started urging people in game to file mass ISSUE ME's over this all to voice dissatisfaction. All that solves is bogging down the staff and irking people. There are far healthier and constructive avenues to have this sort of discourse.
Your opinion on something can, however, be classed as wrong. People got what they paid for, at the time of paying for it. Knowing full well the possibility that the usage may or may not change somewhere down the road. Knowing full well the policy when it came to refunds. Yet still are trying to paint IRE in a bad light over it.
Comparing things in these games, to a TV or something brought at Walmart, is also already wrong. Walmart tends to have warranties on their product, in the event something becomes dysfunctional. IRE does not.
I can't say whether or not we will make further changes to the gem: I personally feel its in a pretty good place in terms of what it offers for the price, but this'll be a team decision. The people who mentioned the veils complete change in functionality being the reason we offered a full 1 to 1 swap are correct on that count.
That said, of course its understandable for some people to not be happy. Noone likes being reduced in an area of the game, be it via artefact changes of this nature or nerfs to their skills in classleads. This was a change we've been discussing for multiple years. I can't say everyone should just get over it: that's not really fair. But I can say we absolutely have Achaea's best interest at heart and this was the fairest solution available to us given the tools available and the multiple factors involved.
current gem sucks, I don't know in what universe it's good. There's like 5 people that like it as it is, almost everyone I know that had one traded it in or is waiting for possible changes to trade it in. Hiding your location from thirdeye is niche for most people and hardly worth 400 credits.
I agree with kiet.
With that said, I legit don't care about a full refund. At this point, I wouldn't mind if they had straight deleted and told us all tough shit. This is one of the top ten best changes ever made to Achaea. Rejoice in the knowledge that we can actually find people outside of our city to interact with. I've ran into people I've not saw in 10 years. Thank you guys. For real.
I do frequently get annoyed at the influx of random tells, but as someone that does pop into Crusades or does occasionally go through Annwyn, I like that it still works the same as ever in treacherous planes with no time limit. It’s still a defensive artefact and I’m quite happy with it still permanently taking me off the Who B list for third eye as well.
Has anyone purchased a new gem since the change? That is how I would dictate value, heck people have been trading it in for 264 credits so clearly the value is below that.