Email login fail, username login works. could this be because more than one person on the same ip?

Me and a family member play on the same IP sometimes i go to friends and have lan parties, I would like this to be simple but I think the IP behaviour may be flagging the system because of a glitch where Nexus fails to login my email login with multiple accounts but will let me login with the Username of my main account.

I've deleted multiple alts trying to see if it would reset from a registration problem, but I follow  the emails each time. I have a alt but after the first day I created it, cannot sign on to it. Luckily I still have my main or I would've rage quit. Please advise or assist. I've tried reporting to Mantis and the regular channels of support message. I just don't know if I missed a help file somewhere.
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